FAQ
Questions? Answered.
Everything you need to know before your fashion finds a new owner.
How do I get started?+
Click “Sell Your Fashion” and answer a few quick questions: the kinds of pieces, roughly how many, and when suits you. No photos needed — your agent takes them.
What do you accept?+
Fashion only: clothing, footwear, handbags and accessories, hats, watches and jewellery. We don't accept furniture, electronics, household goods, books, toys or tools.
Who sells my items?+
An independent, self-employed agent who has applied to work with us and been approved by our team. They collect, photograph and price your pieces, and handle the selling.
Can I change or reject a proposed price?+
Yes. You can approve, query or reject each proposed price in your account. Nothing is offered for sale until you approve it.
Does AI value or identify my items?+
No. Your selling agent assesses, photographs and describes every item in person. We never use AI to value items, identify them from photos or create product pictures.
Do I pay anything upfront?+
Our commission is taken from the final sale price. Any other costs, such as collection, will be agreed with you before an item is accepted for sale.
How do I get paid?+
Payment arrangements will be confirmed with you before an item is accepted for sale. We don't currently offer instant or automatic bank transfers.
Where do you operate?+
We're a UK-based service, launching area by area.
What happens if a piece doesn't sell?+
After the listing period you choose: lower the price, extend the listing, or have it returned. A piece is never donated, disposed of or passed on without your written permission.
Who looks after my pieces between collection and sale?+
Your agent holds them in a safe place and the storage location is recorded against your item, so you can see where they are in your account. Our draft custody terms set out the care expected. Responsibility for loss or damage is still being written up and no insurance cover is in place yet — we'd rather tell you that plainly than imply cover we don't have.
Do I pay if a piece is returned to me?+
Nothing is charged automatically. If returning unsold pieces costs anything, we'll agree it with you before your pieces are collected.
How do you measure your impact?+
We plan to track the number of pieces resold, the share of collected pieces that actually sell, travel per collection and packaging used. We'll publish figures once we have real data, and we don't claim each sale stops a new garment being made.
Your wardrobe has value. Your time does too.
Let us do the selling, while you enjoy your time.