Draft: subject to legal review
Collection and Custody Terms
How we collect, look after and return your possessions.
These are draft terms for testing only. They have not been reviewed by a lawyer and must be updated to reflect the business's consignment and independent-agent arrangements before commercial use.
1. Confirmation of ownership
You confirm that you own the items you hand over, or that you have the owner's permission to sell them, and that they are not subject to finance, dispute or any legal restriction.
2. Authority to collect and hold
You authorise your selling agent to collect the items listed in your inventory and to hold them while selling arrangements are agreed and carried out. Ownership stays with you until an item is sold with your approval.
3. Storage and safeguarding
Your agent will store items in the location recorded in your inventory and take reasonable care of them. Any change of storage location or of who holds an item is recorded in the item's history, which you can view in your dashboard.
4. Photographic condition records
Your agent photographs and describes each item at collection. These genuine photos and the recorded condition are the reference for the item's condition. Photos are never generated or altered by AI.
5. Approval of selling arrangements
No item is offered for sale until you approve the proposed description, condition and price in your dashboard. You may approve, request a revision, or reject an item and have it returned.
6. Loss or damage
Responsibility for loss of or damage to items while held will be set out in the final agreement. These draft terms do not promise any insurance cover, and no insurance is currently in place through this platform.
7. Unsold goods
If an item does not sell, we will contact you to agree what happens next: a revised price, or return. Items are never donated, disposed of or transferred without your written authorisation.
8. Rejected items
If you reject an item for resale, it is withdrawn and marked for return to you. Your agent will arrange the return with you.
9. Returning possessions
Returns are arranged at a mutually convenient time and recorded in the item's history. Any return charges must be agreed with you in advance; none are applied automatically.
10. Termination
You may end the arrangement for any item not yet sold or under offer by telling us. The item will then be returned to you as described above.
11. Disputes and complaints
Please raise any concern through our contact page. We will review the item's history and photos and respond. Details of the formal complaints and dispute process will be added in the final terms.